We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3048131
Adding domain to Subscription List
Closed

Comments

  • DoQtor started the conversation
    May 20, 2022 at 2:57pm

    I am trying to add the testing site domain to my amelia list. But when I click on the Add to Domain button, i follow the instructions but the only screen i get is the attached. There isn't an opportunity for me to add the purchase code to activate the amelia plugin. And every time it's time for an update, it gives me the error code that reflects it needs the purchase code to validate the plugin.  

  • DoQtor replied
    May 20, 2022 at 3:03pm

    Here is the other screenshot of the error message I am receiving when attempting to update the plugin. 

    ** Original Message below. 

    I am trying to add the testing site domain to my amelia list. But when I click on the Add to Domain button, i follow the instructions but the only screen i get is the attached. There isn't an opportunity for me to add the purchase code to activate the amelia plugin. And every time it's time for an update, it gives me the error code that reflects it needs the purchase code to validate the plugin.  

  •  1,712
    Marko replied
    May 23, 2022 at 9:42am

    Hello DoQtor,

     Thank you for contacting us.

    In your screenshot, we can see that your license has already been activated. You have a red button in the lower right corner that shows you that the license is activated. Just try deactivating and activating it again.

    6849874614.png

    If you want to activate the license on a new domain, you can go to our store and set everything on the manage domain button.

    Looking forward to your reply.



    Kind Regards, 

    Marko Davidovic [email protected]

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