Our booking system is set up to accept 4 people per class. When a client cancels from a class we need another client to be able to book into that spot. We have discovered that when a client cancels, there is a red circle around that person in the appointment pane, but they haven't been removed and the spot does not become free for another booking unless we manually go in and remove them. Is there a way to remove that person from the class when they cancel automatically?
For example, when you have 10 filled seats on the appointment
And when customer cancel appointment
Free slots will continue to be considered as avaliable because one seat has been vacated
It will not be seen on the backend because that customer was not deleted from that appointment, but when new customer bookes, it will be shown to you as 11/10
But on the front end no one else will be able to book because the seats are filled.
We understand that this can be a little confusing and we will work on it in the future but you don't have to worry, everything is working properly.
If you have any more questions please open another ticket and we will gladly help you there.
Our booking system is set up to accept 4 people per class. When a client cancels from a class we need another client to be able to book into that spot. We have discovered that when a client cancels, there is a red circle around that person in the appointment pane, but they haven't been removed and the spot does not become free for another booking unless we manually go in and remove them. Is there a way to remove that person from the class when they cancel automatically?
Hello Nikki,
Thank you for contacting us.
For example, when you have 10 filled seats on the appointment
And when customer cancel appointment
Free slots will continue to be considered as avaliable because one seat has been vacated
It will not be seen on the backend because that customer was not deleted from that appointment, but when new customer bookes, it will be shown to you as 11/10
But on the front end no one else will be able to book because the seats are filled.
We understand that this can be a little confusing and we will work on it in the future but you don't have to worry, everything is working properly.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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