Hi, Richard 

Thanks for reaching out to us.

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Regarding the time slots showing time differences when booked, 

this might be an issue with the Time Zone settings:

If you enabled this setting : Show booking slots in client time zone on the Amelia general settings :

If you enable this option your clients will see time slots in their own time zone, and once they schedule an appointment you will see it in the back-end in the time zone that you have set in the WordPress General Settings under the Timezone option. So, for example, if your clients are in a time zone that is 1 hour less than yours, they will schedule an appointment for 8 pm, and you will see this appointment at 9 pm in the appointments list.

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Also, in the main WP time zone, on the settings , if you have set a fixed UTC time zone.

We strongly recommend switching to a City that is the closest to the same time zone, to avoid any issues between back-end and front-end times.

Please check out more details explained about using time zones in Amelia on this page. Time Zones with Amelia

 The main summary is : 

When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress.

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And with this new feature to set employees time zones; we also recommend picking a city, rather than a fixed UTC time zone, to avoid any issues.

Important to note : for employees as well, it will only show their time zone when they log into the employee panel;  otherwise on the back-end, it will always show your WordPress time zone.

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2.

Regarding letting new booking at the time slot already booked;

Best will be if we can take a remote look, 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

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But please give us a detailed example of this issue -

Such as customer name and email, time slot, name of the service? So that we can know what to look for.

Best if you also have screenshots of the issue, or a video showing it.

Thank you.

Hi, Richard

Could i please take a look at the page of the booking where the issue happens?

And if you could grant me temporary Admin credentials, so that i can see the WordPress setup, and try to find the issue?

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Also please let me know what is the service name, so that i can easily find and test this out from my end?

I can create a test customer, and see what kind of time slots it's showing for me.