We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have a client who has 2 types of yoga classes and a pilates class. The classes all cost the same and she wants to do a pack of 12 classes. However we don't care how the client uses the package. They can do 6 pilates, 3 hatha and 3 yin. Or any other combination. Is that possible?
Hello Debbie,
Thank you for contacting us.
Unfortunately, this is not currently possible in Amelia. Currently, when creating a package, you need to determine how many appointments you offer for each service.
But it is a good suggestion I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko, well this is really a problem then. Because we also have a Pilates mat class that is given on 2 different locations. When they buy a pack of mat classes they should be able to book in either location. Issue is that the number of participants is defined in the service and it should be relevant to the location. One location can have 4 participants and the other can have 12.
I must say I was really happy with Amelia and I've implemented it on a lot of sites. However, this is my first time implementing Amelia for a studio with different classes, teachers and locations and it is proving very difficult. I keep having to make adjustments because the system can't accommodate real life situations. :-(
Hello Debbie,
When booking, they will be able to choose the location and the employee who is at that location.
In case they choose a location where the maximum is 4 seats per appointment and all the seats are filled for example at 9 am they will not see that slot as available for booking but will be offered for example 10 am.
They will be shown all the thevaliable time slots for that location and that employee.
But we understand your point of view and I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes the number of seats should be a factor of the location, not of the service. So either make it so that you can create packages where the number of sessions per service is not predefined, ór have the number of participants dependent on the location rather then have the number of participants dependent on the service.
I added this feature request: https://features.wpamelia.com/686
Please vote!
Hello Debbie,
Thank you for your suggestion, every suggestion and vote counts. In that way we have a better overview of the needs that our customers have.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables