We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm changing the table border, row background and other color settings, I'm clicking the save changes button, and it is not reflecting on the new site. - further if I refresh the page, the changes are gone.
I just purchased the new license code.
Any help would be appreciated.
Hello Charles
Thank you for your purchase.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We also have another problem that just started: See attached error message. We have not added any new plugins, and have been using this tool consistently for years now.
Hello Charles
It seems like the wpDataTables counter got stuck in the database, and now it's trying to add a new table with an existing ID.
If you have access to your database, please first take a look and see what the last ID is. In my example below, it's wp_wpdatatable_9:
Then, access wp_options table and click on "Search" in the top menu. In the "option_name" section, type "wdtGeneratedTablesCount" and search for that:
That will return one row which will display the count in the "option_value" column. In my database, it's correctly set to "9", but on your end, it's most likely "124":
So, based on the last ID you see in your database (for example, if it's wp_wpdatatable_127) change the option_value in the screenshot above from 124 to 127 (again, this is just an example). Save that, and try to create a table again.
Please let me know how that goes.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables