Hello Sheila,

Thank you for reaching out to us.

You can change that setting in the WordPress general settings:

Please let me know if this helped you.

Looking forward to your reply.

Hello Sheila,

Glad to be able to assist you.

My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? 

Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.

If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!

It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.

Thanks in advance.

Hello Sheila,

Thank you very much for that.

Here is the $10 credit for SMS notifications: E243BE9C

Please reach out to us if you have any other questions.

Hello Sheila,

First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating success stories of our loyal and successful customers, and we would really appreciate it if you would like to be a part of that.  

If you are interested, the next step would be to organize an interview and talk about your business and what you have been using Amelia for. Please let me know your thoughts on this. 

I am looking forward to hearing from you.

Hi Sheila,

We are glad to hear that. We are in CEST time zone (GMT+2), so any time between 10am and 4pm in the next week (from Monday to Friday) suits us, so please tell us when it suits you. Also, is it ok to use the email from your contact details ([email protected]) for scheduling a Google Meet? 

Have a nice day!

Hi Sheila,

We can do the interview tomorrow on Tuesday at 3pm or on Wednesday at 3pm? 

Yes, my next question was to ask you if it is ok to record the interview and maybe use the whole interview or one part of the interview for our Success Story. If you don't want that we completely understand, in that case, we would be grateful if it is possible to just record the video for our usage, because it is easier later based on the video to write a story than to write down all answers during the interview. 

Also, I am sending you some of the questions just for you to know in which form those questions will be and if you need to think about some answers:

• What kind of business do you run? (and additional questions about the number of employees, locations etc.)
• Why did you decide to implement a booking platform?
• How long have you been using Amelia? 
• What problems did you have with scheduling before you started using Amelia?
• Do all your bookings come through the booking site, or do you still book some manually?

• Do you know approximately how many bookings have you had so far with Amelia? 
• What Amelia features do you use the most?
• What Amelia integrations do you use the most?

• What do you enjoy the most about Amelia? Is there anything you would like to point out as particularly great?
• Is there anything you would like Amelia to implement in the future?

Have a nice day.

Hi Sheila,

Great, my colleague Vanja Petrovic will send you the Zoom link instead of Google meet, just for you to know.

Thank you once again!

Hi Sheila,

First of all, thank you once again for participating in our Success Stories. My colleague Vanja has forwarded me all your requests so I am writing you in detail about each one below:

1. Custom fields - the idea of custom fields in Amelia is to create different types of fields that will be shown on the step where the customer enters the first and last name, email, etc., so you can gather additional info from the customers. You can choose for each field whether it will be a simple text field where customers will just enter the details, or it will be a select box, checkbox, or radio button if you want customers to choose from various options. Also for each field, you can choose whether it will be mandatory and for which service/event it will be shown, so you can gather different info for different services/events. On the other hand, if you want to display additional info, you can choose the Text Content custom field and just display additional info for the new customers. You can also add placeholders of the custom fields in the email templates so you can receive additional info about the customer in the notifications.  More about how you can set those custom fields can be read here https://wpamelia.com/custom-fields/, but if you need any help just let me know and I will forward this ticket to the support team.
As for the option for sending different email templates for new and old customers, I must say that something like this isn't possible at the moment, but I have forwarded your request to our developers to see what we can do in the future.

2. Expiration date for coupons - we are working on this option at the moment and will probably be in our next update.

3. Option to freeze the top where the date and the day are shown in the calendar - unfortunately something like this isn't possible at the moment, but I also forwarded this to our team to see if we can implement this in the future since the suggestion is really good.

4. Booking from the back-end calendar - if I understood right you have an issue while making the appointment from the back-end calendar because sometimes busy time slots are not visible? Currently, the breaks are not visible in the calendar as well as the events from Google or Outlook sync. We plan to improve the calendar once we begin with the entire back-end redesign, until then I advise using the Appointments page and modal for adding the appointment since the available dates and time slots will be shown as they should.

5. People who book on-site appointments get the Google Meet link - this is something for thinking about but certainly something that needs to be done in a better way, so we will give our best to find a better solution in the next period.

6. Customer appointment history kept on the Customers profile - this is planned but not in the near future. We plan to do the complete back-end redesign because lots of options in Amelia made it complicated. Our plan is to modernize it, make changes to simplify it (but keep all options) and add new options, and one of them will be a customer history.

7. Style notifications with CSS - this is possible if you know how to add CSS inside the HTML. I am sending you one link that can help https://www.w3schools.com/html/html_css.asp, but please let us know if you need additional help from our support.

P.S. We are now preparing the story, so I wanted to ask you if you could send us some pictures of you and your business that we can use for the story.

Thanks in advance and have a nice day.

Hello Sheila,

Thank you for reaching back out to us.

Can you please let us know which HTML tags you want to be styled in the notification template and we will assist you with it?

Also, we have seen that you have several services with the same name but with different duration. Since the 5.3 version of the Amelia plugin, we have added an option to set different durations for a single service. You can read more about that at the following link.

Looking forward to your reply.

Hello Sheila,

Thank you for the update and for your feedback on the custom duration feature.

As this is a new feature, it can be improved more and our developers are working on that.

Thank you for that one more time.

Please let us know if you have any other questions.