When appointments are made on our website, they show up in our calendar (Google) but we are not getting email notifications (we use Gmail). We've configured the email. We don't know what else to do to make it work. Our clients are not getting notifications either. So, the syncing is not working. Please help!
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
When appointments are made on our website, they show up in our calendar (Google) but we are not getting email notifications (we use Gmail). We've configured the email. We don't know what else to do to make it work. Our clients are not getting notifications either. So, the syncing is not working. Please help!
Hi, Nourish
Thanks for reaching out to us
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Miloš Jovanović
[email protected]
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