As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
The booking confirmation email does not start, although we have entered all the settings. In fact, we followed the tutorial on https://wpamelia.com/notification-settings/ but, when in the "Notifications" section we go to send the test email it tells us "
Error - The email was not sent "
Hello Yacob Yosef Sonnino,
Thank you for purchasing our product, and for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Good morning. I used the guidelines of the article you sent me (https://tmsplugins.ticksy.com/article/18058/), using a Gmail account. These worked on two projects but now we have a problem. We have a site (on wordpress.org, not on wordpress.com) on which we cannot set Amelia's notifications, despiteeven thoughail account used is Gmail and followed the same procedure as the other times she indicated. What can we do?