We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I setup Amelia for my walking tour events and so far things look really promising. I understand most aspects of your great plugin and I am already live and taking bookings but now I realized that there is an approved status, the circle on the right side of the participants names. How does that work? I realized that one of the participants for today's event had a red circle and therefore didn't count as a participant. How do participants confirm their participation and when would the circle turn red. Is overbooking possible when someone hasn't confirmed? Is there a way to disable that system? I would the slots to automatically be confirmed once the person booked. Thank you and best regards, Gerhard
Hello Gerhard,
Thank you for reaching out to us.
You can set the default appointment status on the settings of the specific service or even globally on the Amelia/Settings/General settings page. That customer has either canceled the appointment or the appointment has been canceled from the back-end.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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