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Okay
  Public Ticket #3041754
custom pricing booking slot set to zero instead of pre selection
Closed

Comments

  •  2
    Denis started the conversation
    May 11, 2022 at 10:31am

    Dear support,

    my customer has activated custom pricing for a trip he offers. If you book there, you have 3 options.

    1) be part as not beeing a pilot

    2) book slot for kid

    3) book as pilot

    As you can see in the screenshot, the option 1) is always pre selected. In addition he does not want to give the opportunity to book more then one slot, because he needs to get for each customer the customer data as adresses and so on.

    He is experiencing that he gets calls because customer do not realize that they need to set the preselection to zero if they want to book an other option then 1). Example: 

    Customer want to book 3), he tries to click at 3 plus one but it is grey because 1) is already pre selected. He needs first to set 1) to zero.

    Is it possible that there is no preselection and every custom pricing slot is first open and set to zero?

    Thanks,

    Denis


  •  1,712
    Marko replied
    May 11, 2022 at 1:55pm

    Hello Denis,

    Thank you for purchasing our product, and for reaching out to us.

    We checked with our colleagues that will be changed soon, we don't have an exact eta for that.

    For now, you can add some text elements above the form to write that it is necessary to delete 1 from the first option in order to be able to buy another ticket if they wish.

    We are aware that this is not an ideal solution, we will do our best to change it as soon as possible.

    If you have any more questions please open another ticket and we will gladly help you there.

    Kind Regards, 

    Marko Davidovic [email protected]

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