1) I am unable to schedule a work break while setting hours for my employee. As you can see in the attached, there's no option present to schedule the break. If I delete the entire day and try scheduling a break time in, then the opposite problem happens and there's no option for scheduling the hours. How do I fix this?
2) after someone books an appointment, in addition to the booking confirmation, they automatically receive an email asking them to set-up a wordpress password. Please see the attached example. I do not want an email asking to set up a password to be sent out. I contacted wordpress and they said it was the Amelia plug in causing this and should contact you. Is this something Amelia is doing? If so, how do I turn this off?
1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
2. That email is automatically sent out when the WordPress user with a certain email is created. You could disable the creation of a WordPress user by disabling the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings/Customers page.
Two issues to resolve please:
1) I am unable to schedule a work break while setting hours for my employee. As you can see in the attached, there's no option present to schedule the break. If I delete the entire day and try scheduling a break time in, then the opposite problem happens and there's no option for scheduling the hours. How do I fix this?
2) after someone books an appointment, in addition to the booking confirmation, they automatically receive an email asking them to set-up a wordpress password. Please see the attached example. I do not want an email asking to set up a password to be sent out. I contacted wordpress and they said it was the Amelia plug in causing this and should contact you. Is this something Amelia is doing? If so, how do I turn this off?
Hello Peter,
Thank you for reaching out to us.
1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
2. That email is automatically sent out when the WordPress user with a certain email is created. You could disable the creation of a WordPress user by disabling the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings/Customers page.
Hope this helps you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Peter,
Here is my email: [email protected]
Please let me know once I can log into the back-end.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Peter,
Unfortunately, I cannot find that email in my inbox.
Can you please share the credentials here?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Peter,
Thank you for that. I managed to log into the back-end of your website.
I navigated to the Amelia/Employees/Work hours page, I was able to see the breaks option.
Can you please check from your end and provide me with an update on this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Peter,
Glad to hear that the issue has been resolved.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables