As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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I bought the premium version originally. Then it stopped letting me use extras.
I purchased the premium version again today but now it won’t give me an option to put in the purchase code on the Wordpress side.
Hi, iamgnice
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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If you can't see the option to Activate the plugin, it is possible that you somehow installed the Lite version.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
Here is also a useful article that can help during installation Installation
Let me know how it goes, and if I perhaps misunderstood the issue. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
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