We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to find out how many appointments each of my customers has left from their packages, but I can't find this information anywhere on my Amelia dashboard. Where can I see how many appointments a customer has left from a package?
Also, there are some situations in which I would like to manually increase or decrease the number of appointments a customer has left. For example, when a customer misses an appointment without cancelling it, sometimes I don't want him or her to lose this appointment, so I would like to add it back to the package. Is it possible for me to edit the number of appointments a customer has left?
I couldn't find these options anywhere on the dashboard. If these features are not available at Amelia yet, could you tell me the name of the tables in which this information is stored in the database? This way I can manually update it.
Thanks in advance!
Hello Adriano.
Thank you for reaching out to us.
For this purpose, you could navigate to the Amelia/Service/Packages/Purchased packages page, where you can check which customer purchased a package and how many appointments they have booked/left in the package.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you!
Hello Adriano,
Glad to be able to assist you.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Thanks in advance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables