We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3037579
Outlook Account Integratioon
Closed

Comments

  •  2
    Martin Suchta started the conversation
    May 4, 2022 at 9:23pm

    On SOME outlook accounts when trying to connect to AMELIA we get this error screen when trying to accept authentication on the azure app permissions screen.


    4633093911.png

    However this only occurs on SOME outlook accounts not every single one.

    Has anyone else experienced this?  Is this some sort of setting in Azure that is causing this?

  •  6
    Kahlil Nagi replied
    May 5, 2022 at 2:09am

    Hi

    I can't help you with this issue, but I'm also reporting a similar issue.
    I have udpated to the new version of Amelia and Outlook Sync has stopped working for me

  •  1,895
    Miloš replied
    May 5, 2022 at 2:19pm

    Hi, Martin and Kahlil.

    Thanks for reaching out to us.

    In the past couple of weeks, we noticed a lot of accounts have these authentication issues on Azure:

    2665378208.png

    To be honest, we are still investigating it, but it seems that it is coming from Azure, and so far we are not able to fully identify the issue.

    - We will do our best to resolve it as quick as possible, to do anything we can from our end, but see if you go to the Azure Active Directory, for those accounts that are not working;

    and if you get a similar looking error as on the screenshot - it is worth a shot to reach out to Azure support to see if they can shed some light on the matter.

    - I will escalate this with our senior 2nd level Team as well, and as soon as i get more information i will report back on this ticket.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables