Hi, we have a problem with Amelia and Google Calendar. We offer group classes, and recently, even if we have group classes with people already booked, they are showing in both Amelia and google Calendar, the availabilities are blocked for new people to register. It only happened recently. Could it be because the client changed is google calendar password ? we reconnected the employee but the problem is still there. What can we do to be able to book those group classes ? Help and thanks !!
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I am trying to replicate the issue, but I can't seem to do it.
For example, I took the Veil Wednesday • Group Class at 11th of May; there are 5/30 booked customers;
if I go to the front page; I can still make a new booking for the same time slot as a new customer;
So, I am not sure, if I understood correctly, to replicate the issue, I should not be able to make a booking for a new customer for any group appointment that already has some customers in the time slot?
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Perhaps I did not understand it, if you can elaborate with a bit more details? Thanks.
Hi Milos, I told Miros that we had to put an old backup from May and that the problem was solved we don't know what happened between amelia and google but the backup solved the problem... so please don't try anything else for now if the issue comes back will get back to you thanks !!
Hi, we have a problem with Amelia and Google Calendar. We offer group classes, and recently, even if we have group classes with people already booked, they are showing in both Amelia and google Calendar, the availabilities are blocked for new people to register. It only happened recently. Could it be because the client changed is google calendar password ? we reconnected the employee but the problem is still there. What can we do to be able to book those group classes ? Help and thanks !!
Hi, Sylvie
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I am trying to replicate the issue, but I can't seem to do it.
For example, I took the Veil Wednesday • Group Class at 11th of May; there are 5/30 booked customers;
if I go to the front page; I can still make a new booking for the same time slot as a new customer;
So, I am not sure, if I understood correctly, to replicate the issue, I should not be able to make a booking for a new customer for any group appointment that already has some customers in the time slot?
-
Perhaps I did not understand it, if you can elaborate with a bit more details? Thanks.
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
Rate my support
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Hi Milos, I told Miros that we had to put an old backup from May and that the problem was solved we don't know what happened between amelia and google but the backup solved the problem... so please don't try anything else for now if the issue comes back will get back to you thanks !!
Hi, Sylvie
Sorry for the delayed response.
I see what you mean. We will not touch anything for now.
If you notice anything, please let us know and we will help.
Thank you
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables