We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3037283
Separate capacity for online customers in hybrid online/in-person services
Closed

Comments

  • Manuel started the conversation
    May 4, 2022 at 1:14pm

    Hello,

    I'd like to offer "hybrid" online/in person services, with different capacities for each customer type within the same service. But am finding this difficult to set up in Amelia. I can think of multiple use cases for this need, especially coming out of COVID. Indeed, I cant think of any hybrid environment that would not benefit from having separate capacities for in-person and online customers.

    One way I could see this happening "easily" in Amelia, is through the implementation of extras. If it were simply possible in admin settings, to "mark" a specific service extra as having its "maximum" and "minimum" quantities be applied across all customers within a single time slot, then this extra could act as the "attend online" option. As soon as this extra is selected for one customer, the second customer who books the same time slot would have "one less" maximum available for this extra.

    Anyhoo, I have made numerous workarounds to my website's Amelia booking system to get it working for my needs. I don't think my needs are all that complicated, and would much rather use Amelia's features "out of the box" as they were intended. If this would be possible, I'd be grateful.

    Thanks,

    M.M.



  •  1,895
    Miloš replied
    May 6, 2022 at 5:31pm


    Hi, Manuel

    Thank you for reaching out to us.

    I can see that you managed to create a workaround for your installation to achieve this goal;

    but i will certainly pass all of the details to the developers. I believe they might already be working on a similar built-in solution; but i can't say an ETA when it will be finished.

    As i mentioned on the other ticket, 

    I'll kindly ask you to also add it as your personal feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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