We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How can I collect more information from my participants? eg. age, allergies etc. This information is necessary for certain events. With Eventbrite you can set the fields directly and add custom fields. I can't find the form here. Only for the services, not for the event participants. Where can I do this?
Hello Jenny,
Thank you for purchasing our product, and for reaching out to us.
When you go to the Amelia / customize section there you will see the custom fields option. In the custom fields option, you can choose which events you want to display a specific custom field for.
Just like in the screenshot
Hope this helps.
Please try it out and let us know have you managed it.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Awesome, thank you! Where can I then find the collected data?
Hello Jenny,
You are most welcome, and we are glad that we were able to help you.
To find the data from the custom fields you must go to Amelia/events and choose the event and click on attendee
After that you just click on edit attendee and you will see the data that they have entered
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables