We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It seems I can't write a separate email for each event, only a standard email. That feels extremely inflexible, because I also have to adapt the content to the respective event. I would need other variables (besides the already existing ones) to be able to adapt this message better. eg. the list what to bring along (which is different for every event) or what to be aware of, if it's a specific type of event. Above all the text for payment cannot be adapted according to the various ticket options (early bird price and period etc.) etc. Can you tinker something there?
Hello Jenny,
Thank you for reaching out to us.
For that purpose, you could create a custom notification template and assign it to a specific event.
Hope this works for you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hey Uros,
thank you very much for your response. How can I set different emails for different tickets?
Also are there some more variables to display the date range, that I set for the different tickets in the Event?
Looking forward to your reply.
Cheers, Jenny
Hello Jenny,
Thank you for reaching back to us.
unfortunately, I do not understand these questions, can you please elaborate on both of your questions?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
So when I can set notification via Email for the participants, what I see is that I can set it for different events. But in one event I also have different tickets e.g. early bird 50€ until 16.5.2022 and normal 60€ from 17.05.2022 until 28.05.2022. These different ticket types also need different notifications. How can I set this?
OR
when I write the notification there is diferent variable, that I can use e.g. %event_name% So I was wondering if there is a variable to display the date range that I set for the different tickets in the Event?
Hello Jenny,
Thank you for clearing that up.
1. Unfortunately, this is currently not possible with Amelia's built-in features but you can leave a suggestion on this link: https://features.wpamelia.com/
2. Our developers are working on implementing a new placeholder called %booking_price% that will reflect the actual price of the booking with the modified price of the event depending on when it was booked. This will be added in the next update of the Amelia plugin.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables