We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a lot of details about my event and want to ad this to the description field. Unfortunately it seems like it won't save my changes after I exceed a certain numer of signs.
1. What is the limitation? like how many signs/ words?
2. Can you increase the number/ unlimited, please?
I'm looking forward to you quick response.
Hello Jenny,
Thank you for purchasing our product, and for reaching out to us.
I did the math and was able to register "about 1340 characters. If it exceeds that, it cannot be registered, and unfortunately it can not be increased.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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Hey Marko, thank you very much. I noticed the error now, that the descriprion is limited to 10000 signs. So apparently you increased the limit. BUT I have added my description and counted the signs online under 10000, Amelia still doesn't want to save my event description. I cannot proceed creating my event. Please help me with that issue.
Attached files: Bildschirmfoto 2024-05-14 um 12.36.54.png
Hello Jenny,
Some characters are count in as special characters so they be counted in like like 100 characters instead of 1. Please cheek here how many characters you have https://wordcounter.net/character-count
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables