We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3036636
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Comments

  •  1
    CAROLINA started the conversation
    May 3, 2022 at 6:01pm

    Hola, 

    Tenemos muchos problemas para sincronizar Google Calendar. En algunos casos, se ha sincronizado, ha salido en rojo la etiqueta de Google Calendar, pero no aparecen las reservas realizadas desde Google Calendar. En algunos casos, cuando entras al perfil de cada empleado, se ha quitado la etiqueta roja y aparece un mensaje en la parte superior que dice ERROR: No se ha podido sincronizar Google Calendar. 

    No sabemos qué puede estar fallando. 

    Gracias.

  •  1,708
    Uroš replied
    May 4, 2022 at 4:48pm

    Hello Carolina,

    Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to translate your query.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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