We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3036530
Packages don't show on front end
Closed

Comments

  • Gergő Fehér started the conversation
    May 3, 2022 at 3:28pm

    Hi! I have a problem about showing my packages. 

    If I set all of my packages minimum and maximum booking required from one category, the catalog dissapeare from the site's front end. 

    If I set any of them's maximum booking required to 1, the problem is solving, but I want to set all of them to 0. 

    Please let me know if it is possible, or not. If not please set this problem to your list, for the next update. 

    I'm waiting for your answare.

    Thank you,

    Gergő

  •  1,895
    Miloš replied
    May 6, 2022 at 10:36am


    Hi, Gergő

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    To be honest with you, i just did some testing on my local site, and it is odd behaviour, indeed.

     On my end, it is showing only one Package on the front, even though i placed min-max 0  for three packages...

    We will certainly replicate more on the local testing;

    but can i take a remote look at your WP-Admin as well?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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