Hello Brunswick,

Thank you for reaching out to us.

Can you please check if you have the latest version of the Amelia plugin (4.6) as this issue has been resolved in the latest version of the plugin?

Looking forward to your reply.

Hello Brunswick,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Brunswick,

Can you please provide me with the URL of your website so I can log in and provide you with an update on this issue?

Looking forward to your reply.

Hello Brunswick,

Thank you for that.

In your Google Developers Console, please go to IAM & Admin tab:

Then click on the Add button:

In the right-hand side of the screen, select the role OWNER:

And simply add the collaborator's email in the field displayed below ([email protected]):

Hello Brunskwick,

My apologies for the previous response. 

Please add the following email: [email protected] instead of the [email protected] email.

Looking forward to your reply.

Hello Brunskwick,

If your employees experience one of the following issues during the connection please configure your security system so that it doesn’t block requests from Google, or click on the browser URL field, delete this part at the end of the URL: “=https://www.googleapis.com/auth/calendar”, and press Enter.

“Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”

Or:

“Forbidden.
You don’t have permission to access this resource.”

Again, if you see this “Forbidden” error, please delete this part at the end of the URL: “=https://www.googleapis.com/auth/calendar”, and press Enter, and your employee will be connected to the calendar.

Please let me know if that worked for you.

Looking forward to your reply.