while setting up the the location I input the address. Google Map shows up, says it can't find the location. I clicked OK, ignored, close. We don't want google map at all.
I save the form.
During the test - email comes without address.
So I went to check email settings. The code for location address was in place.
I opened: Edit the location - the address field is empty.
Refreshed. Cleaned Cache. No luck.
Reentered the address in the address field again. Saved. Clicked Edit, address is gone.
every time the google suggestion map appears and it doesn't work, I close it - it closes, but a transparent line remains on the screen in doesn't go away until I refresh the page.
Thank you for purchasing our product, and for reaching out to us.
For the first ticket, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
As for the second please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
I also have a question on how to Change the label Local Time in Cart and Checkout to either just Time or When. and is it possible to display it under the words: Appointment Info?
We've investigated everything and replicated it locally.
You are absolutely correct regarding the DIVI builder;
Currently, there is an issue when using Divi Visual Page Builder, and implementing Amelia modules from dropdown selection; it is changing Amelia shortcodes and making a conflict.
Our developers are working on fixing this, I can't say an exact ETA when they will finish,
And if you wish, you can follow our changeLog page, where the developers state any changes/new features, at each update.
- I can see that you already did the workaround to implement a code module for the manual shortcode.
That is the current "workaround" that has to be done for the time being.
-
I am sorry if i didn't understand all of the details, but seems to me that was the first issue, at the original question?
-
2.
Regarding the labels on the WooCommerce Cart and checkout, to be honest, i am not 100% sure if the solution from that ticket applies to what you need here.
I will double-check this with our senior 2nd level Team, and we will advise you as quick as possible on it.
Hello, thank you for reviewing my answer and providing feedback.
I would like to know if you had a chance to address the original issue described in the first request.
We can't add the Location address.
We have created the admin access for you to be able to review that.
When we try to add address to the office location, google maps shows up. We click OK out of it, but the line remains and the address doesn't save. I click save. it says saved. when we send a notification email it doesn't show. If I click edit location again - the address is not there.
all screenshots are in previous posts.
Please let me know if you can view this issue and let us know if it gets fixed.
Sorry that it took so long to investigate this fully.
-
1.
Regarding the labels on the WooCommerce, you can change this in WooCommerce description, and add anything you need instead of local time.
Let me know if you still need help regarding that.
-
2.
- Regarding the Adress for location,
basically, first you have to make sure to integrate Google Maps.
At this moment, there is an error for the Adress regarding Google Maps integration.
And an error in the browser console:
Did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billing account? You can read more about this here.
When these are enabled, please add the APIs in API Restrictions on the "Credentials" page:
If you did all this, please check if you inserted the API keys in Google Map API Key option in General settings of Amelia.
-
if you still see this error "You are using this API without a key" in the browser developer console;
please refer to this page, that shows everything about this error and how to resolve it.
Let me know how that goes, we will be here to assist further if needed.
I forgot to add the detail where to find the setting regarding WooCommerce description, you can edit that in Amelia settings > Payments settings > Set Metadata and Description > Description for WooCommerce:
Hello,
while setting up the the location I input the address. Google Map shows up, says it can't find the location. I clicked OK, ignored, close. We don't want google map at all.
I save the form.
During the test - email comes without address.
So I went to check email settings. The code for location address was in place.
I opened: Edit the location - the address field is empty.
Refreshed. Cleaned Cache. No luck.
Reentered the address in the address field again. Saved. Clicked Edit, address is gone.
every time the google suggestion map appears and it doesn't work, I close it - it closes, but a transparent line remains on the screen in doesn't go away until I refresh the page.
Thank you
Anna
Hello, please also review the catalog view on appointments page as well - it shows an error when it is all has been set up because the system works.
Hello Anna,
Thank you for purchasing our product, and for reaching out to us.
For the first ticket, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
As for the second please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I also have a question on how to Change the label Local Time in Cart and Checkout to either just Time or When. and is it possible to display it under the words: Appointment Info?
I have reviewed this thread https://tmsplugins.ticksy.com//ticket/2849197/, but unfortunately I didn't understand what needs to be done. I got to the MetaData and Description window.
Hi, Anna
Apologies for such long waiting time.
-
We've investigated everything and replicated it locally.
You are absolutely correct regarding the DIVI builder;
Currently, there is an issue when using Divi Visual Page Builder, and implementing Amelia modules from dropdown selection; it is changing Amelia shortcodes and making a conflict.
Our developers are working on fixing this, I can't say an exact ETA when they will finish,
And if you wish, you can follow our changeLog page, where the developers state any changes/new features, at each update.
- I can see that you already did the workaround to implement a code module for the manual shortcode.
That is the current "workaround" that has to be done for the time being.
-
I am sorry if i didn't understand all of the details, but seems to me that was the first issue, at the original question?
-
2.
Regarding the labels on the WooCommerce Cart and checkout, to be honest, i am not 100% sure if the solution from that ticket applies to what you need here.
I will double-check this with our senior 2nd level Team, and we will advise you as quick as possible on it.
Sorry once more for the waiting time. Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello, thank you for reviewing my answer and providing feedback.
I would like to know if you had a chance to address the original issue described in the first request.
We can't add the Location address.
We have created the admin access for you to be able to review that.
When we try to add address to the office location, google maps shows up. We click OK out of it, but the line remains and the address doesn't save. I click save. it says saved. when we send a notification email it doesn't show. If I click edit location again - the address is not there.
all screenshots are in previous posts.
Please let me know if you can view this issue and let us know if it gets fixed.
thank you
anna
Hi, Anna
Sorry that it took so long to investigate this fully.
-
1.
Regarding the labels on the WooCommerce, you can change this in WooCommerce description, and add anything you need instead of local time.
Let me know if you still need help regarding that.
-
2.
- Regarding the Adress for location,
basically, first you have to make sure to integrate Google Maps.
At this moment, there is an error for the Adress regarding Google Maps integration.
And an error in the browser console:
Did you enable Google Map API Keys on your Google account (enabling all necessary API's from the screenshot below), and have you added your billing account? You can read more about this here.
When these are enabled, please add the APIs in API Restrictions on the "Credentials" page:
If you did all this, please check if you inserted the API keys in Google Map API Key option in General settings of Amelia.
-
if you still see this error "You are using this API without a key" in the browser developer console;
please refer to this page, that shows everything about this error and how to resolve it.
Let me know how that goes, we will be here to assist further if needed.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Anna
I forgot to add the detail where to find the setting regarding WooCommerce description, you can edit that in Amelia settings > Payments settings > Set Metadata and Description > Description for WooCommerce:
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables