We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have just noticed that all notifications to the employer and customer are going to the junk folders.
What can I do about this .
Thank you.
Hello Denis,
Thank you for purchasing our product, and for reaching out to us.
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received due to our national holodays, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
This usually happens if your mail is set to PHP. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and can also take some time to send. You can read more about it here.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables