We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
In the past, I have been using the tag filter to separate events but after the recent update that feature has a glitch. I cannot see the event on the front end displaying.
I have attached screenshots with the issue. Would it be possible to send me an older version of Amelia or please fix this issue with a new update.
Thanks,
Ali
Hello Ali Raza,
Thank you for purchasing our product, and for reaching out to us.
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received due to our national holodays, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
We had a minor bug with the latest update with the tag but it is now resolved we are sending you the latest version of Amelia with a built-in fix that we know it works because several users have already confirmed that the issue has been resolved. That will help you too.
Please try it out and let us know if the issue has been resolved on your end also.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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