Hi, Ofek

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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I hope you don't mind, i used some credentials i found from old tickets, to log into the WP Admin of the site https://k-studio.co.il/wp-admin .

1. First, I sent a successful test notification for Approved booking

Then i checked your notification setup, and i can see you did not enable them:

Please make sure to tick them as enabled, like this:

And then, you can even set a notification for both pending and approved. Here is my local example:

So, i believe if you enable notifications on the checkboxes, they should be working.

But please let me know if the issue remains.

2.

i checked your Appointment list;

and i can see for one Appointment, there is a cancelled person;  it is still showing on the list;

we made that by default so that you can see who cancelled appointments;

the customer will still be showing on the appointments list ;  but the spot is actually free, and anyone can book their spot, it will be available. 

Here is my test example:

Here we have for the 9th of May, at 9 : 30 AM, for a service than only accepts maximum of 1 person,

someone who has cancelled, and then someone else booked the same spot.

If you wish to remove the cancelled one to now show anymore, you have to manually delete them as shown on the screenshot.

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Let me know if all that makes sense, and if you have any questions. Thanks

Hi, Ofek

Sorry about the delayed answer.

1.

Thank you for clarifying, i did not correctly understand at first, now i see.

Earlier when we were testing SMS messages, you had 0 balance, and that is why no message was coming through.

But now we can see that you recharged your SMS balance, and we successfully sent a test message to a phone:

Recharge Balance

On the right side of your SMS notifications page, you will see your current balance and besides it the option “Recharge Balance”.
Once you click on it the modal will open with three payment amounts: $10, $20, $50, $100, $200, and $500. Choose one of them and click on the “Recharge” button and the modal for payment will open. Just one note: If you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction.

Important to note, is, the price of SMS is for one segment; it is also taking more space when you use special characters.

Your current setup how you wrote the SMS, has 3 segments, which means the charge of each SMS will be charged x3 ( times 3);

if you wish it to be cheaper, you can see to shorten the message for notification.

For example, the last successful SMS was 2 segments.

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3.

If you mean, to send them a placeholder to show how many spots are left after they book;

Currently we don't have that yet; we will work to implement that placeholder in the future, but i can't say an ETA when the developers might start this.

I'll kindly ask you to also add it as your personal feature suggestion on this page. 

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

- Right now, the only placeholder for number of people booked ; is this one %number_of_persons% ; that one will show how many people have booked the appointment at that moment.

Let me know if you have any questions or if i perhaps didn't cover anything you asked. Thank you

Hi, Ofek

1. 

Now i can see what you mean regarding the SMS notifications.

I can replicate this on your site;

the test SMS works, but if i schedule appointments, it is not sending anything, not for pending, or for approved, or cancelled status...

I also tried a new custom SMS notification, but no results.

- I will escalate this with our senior 2nd level Team, and they will investigate this issue further.

As soon as they get some results, i will come back to you straight away.

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2.

Regarding the Group appointment capacity, if someone cancels an appointment, they will stay in it visually, only at the back-end, but another person can book in their place right away. 

 We left this so that our users can keep track of who has cancelled.

Then you can manually delete the cancelled persons, and they will disappear from the appointment.

I will show an example of how this Amelia logic works

:

If i schedule a group appointment for 3 people ( on a service capacity of 3), then cancel one of them:

When one cancels, it will still show 3/3, but you can immediately book a new person for the same time-slot, either from the back or front-end.

Then it will become 4/3.

As you can see from the screenshots;

lf i  manually delete the cancelled one;

When the cancelled one is deleted, it will say 3/3 again...

We made Amelia logic like this, because most of the users want to keep track of which customers cancelled, at the back-end, so we leave them to show, until you manually delete them from the appointment.

I also recorded a video displaying this behaviour, if perhaps my explanation was not clear, you can download from this link and check it out : https://we.tl/t-mTuyyi3wYL

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We will still investigate the SMS notifications issue, and i will come back on this with more information. Thank you

Hi, Ofek 

Thank you very much for your patience on this.
Our senior 2nd level Team is still investigating and working on isolating the issue with the SMS.
We don't have positive results yet, but will keep at it, and i will keep you posted on the progress.
We will do our best to get results as quick as possible.
Thanks again.

Hi, Ofek 

My apologies, i have to be honest, the senior Team and i are struggling to accurately navigate around all of the settings and the site in Hebrew.

Could you be so kind to create a Staging/Test version of the site in English, so that we can thoroughly investigate everything for you, please?

Sorry for the inconvenience.

Hey, Ofek 

Thank you for the credentials and for translating this test site to English.

That will be quite helpful for us.

I can confirm we can successfully log in and see al the details, as far as i can see,

so we will get cracking on this for you.

I will keep you posted on our progress of the further troubleshoot. Thank you.

Hey, Ofek 

Thank you very much for your patience on the first issue,

i can see we have a different one as well.

Do you have a screenshot, or even better, if you can record a video of how this issue looks?

- We haven't had any issues with any mobile testing, and we have active QA testers that are intensively testing various devices.

It might be some kind of conflict between Amelia and another active plugin on your site, that is overriding Amelia Javascript or Bootstrap for mobile screens, but not sure.

We will certainly test the mobile version of the site, as well, while we continue working on the SMS issues.

I will keep you posted from our end.

Hi, Ofek 

Thank you for reporting this new issue.  We are going to conduct further investigation and tests for it on the Test site.

I will keep you posted on the progress.

Hello, Ofek

My sincerest apologies for all this waiting time...

Unfortunately i still don't have positive results from our developers...

We have now placed it on our highest priority, since you have been waiting for so long...

I will check intensively with them, and as soon as i get any new information i will report back for you immidiately.