We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Where can we change the "Let's Get Some Details" and "Meeting Purpose" text? I've gone through everything, customized the Services field to say "Meeting length requested," double-checked the shortcode (Step by Step booking, [ameliabooking]) etc. but nothing seems to make a difference.
Hello Tim,
Thank you for reaching out to us.
If you configured everything, but the booking form does not reflect the changes, it could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, and clear cache again. You can clear the cache with the plugin "W3 Total Cache" or any other, and also clear your browser cache and cookies.
Let me know if that worked or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Will that delete all of our customizations, emails and so on though?
Hello Tim,
That will not delete any of your data, so feel free to do so and let me know if that helped you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi - we took the steps you requested, and it did not fix the issue. Any other suggestions?
Tim
We found a workaround by tinkering in the database. It looks like some of the titles for things are being stored as translations. No idea if it's possible to edit/delete/configure them in the settings somewhere or how they got there in the first place, but we manually made changes for now.
Hello Tim,
Thank you for providing me with an update and apologies for the delayed response as we had our National holiday for the past few days.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Tim,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
I managed to log into the back-end using the crednetials you provided me with. Can you please provide me with the admin account as I need all the permissions to perform checks?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Tim,
Thank you very much for that.
Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings.
If you want to use POEDIT then this is an instruction:
1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.
2. Unzip the downloaded .zip file.
3. You need to download and install POEDIT.
4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.
5. Translate all the strings that are not translated
6. Save the translation.
7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.
This is an example of the French language, but you will choose yours.
Hope this helps
If you have any more questions, don't hesitate to ask.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables