Hello Tim,

Thank you for reaching out to us.

If you configured everything, but the booking form does not reflect the changes, it could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, and clear cache again. You can clear the cache with the plugin "W3 Total Cache" or any other, and also clear your browser cache and cookies.

Let me know if that worked or not.

Hello Tim,

That will not delete any of your data, so feel free to do so and let me know if that helped you or not.

Looking forward to your reply.

Hello Tim,

Thank you for providing me with an update and apologies for the delayed response as we had our National holiday for the past few days.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Tim,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

I managed to log into the back-end using the crednetials you provided me with. Can you please provide me with the admin account as I need all the permissions to perform checks?

Looking forward to your reply. 

Hello Tim,

Thank you very much for that.

Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings.

If you want to use POEDIT then this is an instruction:

1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.

2. Unzip the downloaded .zip file.

3. You need to download and install POEDIT. 

4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.

5. Translate all the strings that are not translated

6. Save the translation.

7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

This is an example of the French language, but you will choose yours.

Hope this helps If you have any more questions, don't hesitate to ask.