We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It seem Amelia stores emails after each booking and attaches it to a corresponding name.
So when our business customers book with the same email address but different name, Amelia will automatically revert back to the original name used in the emails and text messages. How do we stop Amelia storing email addresses, so they can be reused without changing the name to what was used when the email was first used?
Hello Tehmoor,
Thank you for purchasing our product, and for reaching out to us.
You need to go to Amelia/settings/role settings and turn off Check customer's name for existing email when booking option and that is it.
After that customers will be able to book for other people with the same mail.
Please try this and let us know if this has helped.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thank you for your reply.
This has always been off on our side. The name on the booking and Amelia portal is correct.
However when the appointment is rescheduled, the name on the rescheduling email/text is that of the initial person booked (when the email was first used)
Thanks
Hello Tehmoor,
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received due to our national holodays, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Thank you for clearing up this to us but when the Customer books for the first time under one name, that name will be saved in the database. The customer can later book with the same email under a different name but when they try to reschedule in the notifications they will write the first name related to that mail in the database and you can't change that unfortunately, it works that way because the mail address is originally saved with the first name that was used during the booking process.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
So how can I stop this from happening?
Hello Tehmoor,
Unfortunately, you can not. When they book with another name they will get a notification with the name under which they booked, but if they reschedule they will get a notification with the "original" name that was used when it was first booked with that email because it is saved with that name first time in your database.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables