We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to change the email with the login credentials that is send when a Wordpress user is created.
Where can I change it? It is not in the Notifications section.
I also have a membership plugin running (ARMember), but it doesn't use the emails that are set up there.
Hi, Evelyne
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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The notification that goes to customers when a new WP user is created comes from the WordPress "default notifications", it is not generated by Amelia.
Here is a useful article from wpBeginner which should help you customize that "welcome notification" of WordPress.
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Regarding the ARMember plugin, we are not familiar with how their notifications work, so you would have to reach out to their support if you need help with that.
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Let me know if you have any questions. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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