We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3033346
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Comments

  •  1
    CAROLINA started the conversation
    April 28, 2022 at 6:38am

    Buenos días,

    Quisiera saber cómo puedo modificar el horario laboral de un día concreto. El horario de las empleadas ya está programado, pero hay días puntuales que quieren bloquear horas concretas.

    Por ejemplo, una empleada trabaja los martes de 9 a 13h, pero el próximo martes día 3 necesita bloquear la hora de las 10-11h, sin bloquearla de todos los martes. ¿Cómo podemos hacerlo?

    Los días de descanso no me deja seleccionar horas concretas, es el día entero.

    Muchas gracias,

    Carol Figueras

  •  1,712
    Marko replied
    April 28, 2022 at 11:42am

    Hello Carol,

    Thank you for purchasing our product, and for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    You can achieve this in 2 ways. For example, you can enter on your calendar (if you have integrated Google or Outlook calendar) that you have an appointment or that you are busy at a certain time on a certain day and that slot will not be available for booking in Amelia.

    Another way is to create a special day in Amelia/employee/edit employee/special days and set there at what time and on which service the employee will work and that's it.




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    Hope this helps.

    Kind Regards, 

    Marko Davidovic [email protected]

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