If I book a slot and check if the slot is closed, it is still available. When I delete server cache then it disappears. I excluded the page where the the form sits from server caching. Do I need to exclude more? or anything else I can do?
I’m not talking about manually deleting caches when I do changes, I’m talking about the fact that a slot is still available in the frontend, when someone just booked it. Last time it took 2 days till the slot was gone.
But the plugin does not work, if I have to manually delete the cache when we have a new booking… What can I do to make it work? I’m probably not be the only one with this problem.. Otherwise I risk overbooking...
Thank you for clearing that up and apologies for the delayed response as we had our National holiday for the past few days.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Unfortunately, I do not have the access to your website anymore. Can you please provide me with the admin credentials so I can log into the back-end?
Correct me if I'm wrong but there are 2 available slots and that is why the time slot shows as available. What happens when you book that time slot once again?
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Hi
If I book a slot and check if the slot is closed, it is still available. When I delete server cache then it disappears. I excluded the page where the the form sits from server caching. Do I need to exclude more? or anything else I can do?
best, Caspar
Hello Caspar,
Thank you for reaching out to us.
Unfortunately, that is the nature of WordPress, and sometimes it is required for the cache to be cleared for the changes to be applied.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš
I’m not talking about manually deleting caches when I do changes, I’m talking about the fact that a slot is still available in the frontend, when someone just booked it. Last time it took 2 days till the slot was gone.
But the plugin does not work, if I have to manually delete the cache when we have a new booking…
What can I do to make it work? I’m probably not be the only one with this problem..
Otherwise I risk overbooking...
Best, Caspar
Hello Caspar,
Thank you for clearing that up and apologies for the delayed response as we had our National holiday for the past few days.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Caspar,
Thank you for the admin access.
Can you please provide me with other examples of such issues as I cannot find the appointment that you mentioned in the previous response?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi
Sorry, someone canceled it, I booked it anew:
28th of July, 12:00 till 13:00
https://katharinagundermann.ch/kontakt-health/
best, Caspar
Hi Uron
I really need this solved quickly, people are double booking and I need to call them to book a slot that isn't taken...
Thanks and best
Caspar
Hello Caspar,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Unfortunately, I do not have the access to your website anymore. Can you please provide me with the admin credentials so I can log into the back-end?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Sorry, it was a temporary access, thought we would be done by a week ;-)
here we go: https://katharinagundermann.ch/wp-admin/?wtlwp_token=4020d7581ef5707060fd79e00c279ad14b99bd978781e72c0208c732b90162b371361f1537291f5ed4f7eea947ed1fce312f117a151ee15e9ed1c19a7f4a65f3
best, Caspar
I'm waiting another 5 days on this reply! I need an urgent feedback, my client is loosing his nerves and so do I!
Best, Caspar
Hello Casper,
Apologies for the delayed response. I have tested the booking from the front-end and the time slot immediately became unavailable for booking.
Can you please test it out from your end and let me know if it works like this as well?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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It works only in the same browser in the same session. If you try it with another Browser, another session, the slot is available again:
e.g. i blocked the slot 28. July 13-14.00,
but it's available in any other browser, so it can be booked again...
Best, Caspar
It works only in the same browser in the same session. If you try it with another Browser, another session, the slot is available again:
e.g. i blocked the slot 28. July 13-14.00,
but it's available in any other browser, so it can be booked again...
Best, Caspar
Hello Caspar,
Correct me if I'm wrong but there are 2 available slots and that is why the time slot shows as available. What happens when you book that time slot once again?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi
Thanks for your feedback!
I do not see 2 slots, shushama (second coworker) has no services added. Or where do I see it?
Best, Caspar
Hello Caspar,
I am referring to the capacity of the service (which is 2) and that is why the time slots are still available for booking.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, found it! it's in services itself!
Thanks!
Best, Caspar
Hello Caspar,
Glad to be able to assist you.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Thanks in advance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables