We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
It appears that some appointment details are no longer being added to the calendar since updating to the latest Amelia version.
The customer address and the booking notes don't show up now.
Is there somewhere I need to 'tick' to have these show again? We haven't had this issue before.
Also wondering about the deposit short code... is there any change with this?
We need the details noted to show the balance remaining after the deposit is taken, not the deposit amount. The contractors need to know how much to charge the customer.
Thanks!
Hello Tania,
Thank you for purchasing our product, and for reaching out to us.
User or appointment details can be displayed in Google/Outlook Calendar. You just need to put placeholders in Event Description filed that you can find in settings/integrations/Google-Outlook Calendar
There you can choose which detail will appear in your Google Calendar.
As for deposit - I'm afraid that we didn't quite get what you mean? Can you explain to us in a little more detail and maybe send us a couple of screenshots?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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