We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3033251
Email notifications not working
Closed

Comments

  • Joshua Jia started the conversation
    April 28, 2022 at 1:54am

    Email notifications are not working at all for either customers or employees. Only text notifications work.

    The payment works and the appointment does show up on the calendar, but the automated email notification is not sent.

    Please advise ASAP as this is extremely detrimental to my business, which is dependent on quick turnarounds. 

    I have the latest version of Amelia (Version 4.3.1)

    I have "allow less secure apps" turned on etc. and email credentials are 100% correct. This is my 3rd time trying to fix this problem with your support team and I'm getting extremely frustrated by the product and service frankly.

  •  1,894
    Miloš replied
    April 29, 2022 at 6:30pm




    Hi, Joshua

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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