We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
today, Amelia plugin stopped working.
The only thing I've done is I have added a new custom field (a text field).
Now I have the following error:
502 Bad Gateway
The server returned an invalid or incomplete response.
If I disable Amelia plugin everything works fine. I have not installed new plugins or made other changes to the server configuration.
I also tried to overwrite the old copy of the plugin with a fresh one downloaded from my account but the error is still here.
What can I do?
Thanks, Andrea
The issue evolved: now if I add whatever existing field to this Amelia form https://www.andrearuffini.com/prenotazioni/prenotazione-sissi/ the 502 error appears.
Is it possible that Amelia could manage at maximum 2 custom fields per form?
Andrea
Hello Andrea,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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