We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello support,
I think this is only a small but nevertheless annoying error. I got the letters Xhhddd everywhere time is shown right behind the time. It is my appointments, my event, my emails. How can I get rid of this?
thanks in advance
Hello Mirko,
Thank you for reaching out to us.
Can you please check your time format settings on the General settings in WordPress as this could be caused by a custom time format?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
thanks for the your reply. Here it is. Thanks in advance
Mirko
Hello Mirko,
Thank you for that.
Can you please change the time format, test it out and provide me with an update on this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Uroš,
I fogot to answer - that worked fine! Today, I have another thing (or two, to be precise):
1. I activated customer panel on https://www.startup-profi.de/mitarbeiterpanel and placed that url in ameliga settings. But if users get the email, the link contains my admin link AND the link to the customer panel, looking like this:
https://startup-profi.de/wp-admin/https:/startup-profi.de/terminverwaltung?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczpcL1wvc3RhcnR1cC1wcm9maS5kZSIsImlhdCI6MTY3MTAzMzY4MCwiZW1haWwiOiJwYXRyaWNrLnNjaGFlZmVyQGdteC5jb20iLCJ3cCI6NCwiZXhwIjoxNjczNjI1NjgwfQ.FKpsvxqNdVTJ8DAGfZcdbwChRg7kNT8-hKlzY_A8OzA
hmmm - why?
2 My events look like this. Starttime and Endtime in different row. Is it possible to have it after another, dans maybe Uhr (the german o´clock) behind it? Like "11:00 - 12:00 Uhr" in this case?
Thanks in advance!
Hello Mirko,
Thank you for reaching back out to us.
1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
2. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
1. I activated customer panel on https://www.pitchuup.de/ and placed that url in ameliga settings. But if users get the email, the link contains my admin link AND the link to the customer panel, looking like this:
https://www.pitchuup.de/gruendercoaching/
hmmm - why?