We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I do not use Wordpress roles for anything, as I am a sole entrepreneur. If my clients book via Amelia, I am happy with them only getting the least amount of emails from me. At the moment they are getting a systematic email for the creation of their WP account with a link to change their password if they like.
I would prefer if they don´t get that and not even have a WP account. I´ve disabled "require password for Amelia account "in the role settings and I am fine with them going to their panel via link only.
I think I saw a possibility to change and not have Amelia customers automatically create a WP account, but I really can´t find it anymore in your help pages. Can you point me to the right place, please?
Thank you.
Hello Amin,
Thank you for reaching out to us.
For this purpose, you could disable the "Automatically create Amelia Customer user" option on the Amelia/Settings/Roles settings page.
Please provide me with an update on whether that is the option you were looking for.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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