We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3030242
Cannot configure a group booking
Closed

Comments

  •  1
    Chris started the conversation

    When I go to https://wpamelia.com/appointments/ I see this:

    Understanding appointments

    There are two different types of appointments each of which is based on the maximum capacity of the service that is delivered. An appointment is considered as a “Single” appointment if the maximum capacity of the service is 1. If the maximum capacity is higher than 1, the appointment is considered as “Group”. There are two types of group appointments:

    • Group appointments where all customers are separate (usually the case when they don’t know one another).
    • Group appointments where one customer defines a number of persons that are coming with him or her.

    The main difference between these two is that in the first one every person appears in the appointment separately, with all details defined, such as name, email, appointment status, payment details, etc.; this means that any person can cancel his/her participation in the appointment separately.

    The situation with the second type of group appointments is that only the person who has scheduled the appointment has a name, email, appointment status, and payment details. The others are seen as +1.. +10 “addition”. So if one of them decides to cancel his or her participation in the appointment, there are two options: either they will cancel for all, or you need to reduce the number of persons in the “Edit Appointment” dialog.

    I have occasions when someone will want to book an appointment with me and several people will join the appointment.  For me it would never be the case that they wouldn't know each other and generally one person would book it so I think either of those options would work for me.  What I really want is probably the second option though: one person books a slot and has the option to add usually one more person with their names and Email addresses and for all of them to get the pending message and the approved message (or the refusal).  I have increased the number of possible attenders but nothing seems to happen to the booking to allow someone to add other identified attenders and I can find nothing else in your online docs that explains either of the alternatives you describe there.  

    I am very frustrated by how much time I seem to be wasting with Amelia.  At the moment it's a tool that is supposed to save me time which is costing me much more time than it is saving.

  •  1,696
    Uroš replied

    Hello Chris,

    Thank you for reaching out to us and apologies for the delayed response as we had our National holiday for the past few days.

    - I am sorry to disappoint you, but at this time, we have a plan to add this in one of the future updates but there is no ETA on this feature implementation at the moment.

    Please feel free to search through our feature suggestion page, https://features.wpamelia.com/ and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.

    After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis, and as more people vote, the feature will move higher on the priority list.

    -

    You can also follow our changeLog page, where we present any changes/new features at every update.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables