Hello Francesca,

Thank you for reaching out to us.

Please note: Prices displayed on the Pricing list are for one segment of the SMS message. One segment of the message contains 160 characters, so if you add more than 160 characters the message will contain more than one segment and the price will be multiplied. Special characters are counted differently and if you use them one segment will have less than 160 characters.

Hope this helps you.

Please reach out to us if you have any other questions.

Hello Francesca,

Thank you for clearing that up.

Can you please provide me with some examples of this, and I will perform checks on this issue?

Looking forward to your reply.

Hello Francesca,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Francesca,

Thank you for the admin credentials.

Can you please provide me with the URL of your website as that is the detail I am missing? 

Looking forward to you reply.

Hello Francesca,

I tried to log into the back-end, but unfortunately, I was not able to log into it with the credentials you provided me with.

Can you please double-check from your end and provide me with the correct admin credentials?

Looking forward to your reply.

Hello Francesca,

Thank you for the admin credentials.

I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Francesca,

My apologies for the delayed response as the response has not been submitted for some reason.

Charing is done for every SMS that is sent to the server, thus there is no difference in sending to a mobile or landline phone. That means that even the "Undelivered" messages are being charged for.

Please note that the large messages are segmented into 153-character segments and sent individually, then rebuilt by the recipient's device

For example, a 161-character message will be sent as two messages: one with 153 characters and a second with eight characters.

Here is an article explaining this in detail.

Please let me know if you need further assistance.