We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, Nick
Firstly i want to apologise for the delayed response time.
We celebrated our Orthodox Easter, which has slowed down our working pace.
Thank you very much for your patience.
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I am sorry to see that this deletion has happened like that.
We never had reports of the plugin doing something like this during Updates;
In the future if you can double-check this setting, this should always be disabled, in Amelia settings > Activation settings - Delete Amelia content:
If that gets enabled, it would cause deletion of all Amelia database tables with settings.
Now, i will advise you how you can copy everything back in the database:
Other than cloning your website with something like the Duplicator plugin ( which is what we use, easiest way, but this is to copy entire site) ,
there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell.
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Regarding the plugins folder, you can simply reinstall Amelia plugin there - it won't affect any settings;
and all the your_prefix_amelia_ tables you can copy them directly into your database.
You would use this Import tab in something like phpMyAdmin:
Let me know how that seems, and if you need help. Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi, Nick
Sorry, i accidentally copied an unnecessary bit of the beginning of the message from somewhere else;
Then i edited the response.
I wanted to add, if you need help on how to import a database or table via PhPMyAdmin, here is a useful page with example and step-by-step instructions.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables