My customer can't schedule an appointment AMELIA is loading Plugins / theme / wordpress are updated.
Console give me a error 500 on the API call
"{"message":"Unable to find by id in AmeliaBooking\\Infrastructure\\Repository\\User\\ProviderRepository SQLSTATE[42S22]: Column not found: 1054 Unknown column 'u.timeZone' in 'field list'"}"
Look at the attached files please and answer asap please
Apologies for the delayed response as we have had our National holiday these past four days.
Can you please install the latest version of the Amelia plugin (4.6), test it out, and provide me with an update on whether the issue is still the same?
There was an issue during the update of the plugin and two of the rows in the database were not created so I had to create them manually.
The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.
Other than Amelia, it could be caused by the amount of other data you have on the page. Are you on a dedicated, or on shared hosting? Can you increase the php_memory_limit on your site? If you're not sure how to do that, you can reach out to your hosting provider.
Please check out our demo sites (link) and see how the plugin should behave on a site with dedicated hosting and good server performance.
Please reach out to us if you have any other questions.
Hello there
My customer can't schedule an appointment
AMELIA is loading
Plugins / theme / wordpress are updated.
Console give me a error 500 on the API call
"{"message":"Unable to find by id in AmeliaBooking\\Infrastructure\\Repository\\User\\ProviderRepository SQLSTATE[42S22]: Column not found: 1054 Unknown column 'u.timeZone' in 'field list'"}"
Look at the attached files please and answer asap please
Thanks a lot
I am having the same issue it doesn't confirm the booking and leaves the page on buffering.
Hello there,
Muhammad, I don't think that is the same problem.
But, maybe AMELIA could find 2 solutions here !
I update the post to add information :
Also in the back-end (admin - employee) I can't modify anything.
Look the screenshot again
thanks
need answer ASAP please`
waiting for your support ….
Hello Erwan,
Thank you for reaching out to us.
Apologies for the delayed response as we have had our National holiday these past four days.
Can you please install the latest version of the Amelia plugin (4.6), test it out, and provide me with an update on whether the issue is still the same?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Erwan,
Thank you for clearing that up.
The reason why I proposed the update was that we had a similar error and we managed to resolve the issue by updating the Amelia plugin.
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Erwan,
Can you please test it out and provide me with an update on whether it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello there
Yes it works ! Thanks.
What pas the problem please ? I want to resolve myself if it happen again.
NB : Calendar load in 10 seconds... Can we decrease this delay ?
Thanks
Hello Erwan,
Glad to hear that.
There was an issue during the update of the plugin and two of the rows in the database were not created so I had to create them manually.
The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.
Other than Amelia, it could be caused by the amount of other data you have on the page.
Are you on a dedicated, or on shared hosting? Can you increase the php_memory_limit on your site?
If you're not sure how to do that, you can reach out to your hosting provider.
Please check out our demo sites (link) and see how the plugin should behave on a site with dedicated hosting and good server performance.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok thanks Uros
So please, do the maximum for optimize your next update and don't cause others bugs
Have a great day
Erwan
Hello Erwan,
We will be working on that.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks UROS
Have a great day
Hello Erwan,
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables