I cannot seem to configure all available hour time slots. These should be 1hr duration from 10am to 6pm every day for Gym or Gym Session with Bushy Park Sports Club as the employee. If you test this on our url above you will see it only shows 4pm - 5pm. Also we only seem to be able to book from the following month?
I believe all the general settings, work hours and employee hours are correctly submitted.
Firstly i want to apologise for the delayed response time.
We celebrated our Orthodox Easter, which has slowed down our working pace.
Thank you very much for your patience.
-
I can see what you mean, browsed through the available dates;
it is showing me the dates for this month though, not just for the following one;
but the times are certainly not as you intended;
for example, tomorrow shows only 5 till 6 PM ; but the day after for some reason ( and only that day) shows some more available slots;
I would take a remote look at the setup, if that's OK?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Many thanks for your assistance thus far. On your advice I have replaced Bushy Park Sports Club employee with BPSC Gym and it is working as it should be.
I'm not sure if I am correct, but I think the issues may stem from some of the events that were set up. My client decided to create hourly gym sessions as multiple recurring events which may be causing problems with the database.
I've decided to remove these events and have suggested to my client that all classes should also be 'services' rather than 'events'. This does mean that your event calendar becomes redundant but I can probably get my client to agree to display a static timetable with links to your booking shortcode for individual services. Does this make sense?
My apologies, i should have checked Events for the employee, too.
I was not aware that the employee had some Events already scheduled, that would explain the schedule being busy if the employee was covering Events at all the other time slots besides that one which was free.
The events are mostly useful if you need to create a booking that overlaps more than 24 hours, since a regular appointment from a service can't go more than 24 hours;
and we also added a new feature where customers can reserve different "ticket categories", but also they can set maximum spots for the entire revenue.
So, for certain scenarios, events can be useful, depending on what the client needs.
But for 1 hour time slots, i guess a standard service setup might be the easiest solution in this particular situation.
-
Yes, i would say that should be a good solution at this time.
Let's see how it goes, and of course, don't hesitate to reach out to us if you need any additional assistance. Thank you
Hi,
I cannot seem to configure all available hour time slots. These should be 1hr duration from 10am to 6pm every day for Gym or Gym Session with Bushy Park Sports Club as the employee. If you test this on our url above you will see it only shows 4pm - 5pm. Also we only seem to be able to book from the following month?
I believe all the general settings, work hours and employee hours are correctly submitted.
Hi, Andy
Firstly i want to apologise for the delayed response time.
We celebrated our Orthodox Easter, which has slowed down our working pace.
Thank you very much for your patience.
-
I can see what you mean, browsed through the available dates;
it is showing me the dates for this month though, not just for the following one;
but the times are certainly not as you intended;
for example, tomorrow shows only 5 till 6 PM ; but the day after for some reason ( and only that day) shows some more available slots;
I would take a remote look at the setup, if that's OK?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Milos,
Many thanks for your assistance thus far. On your advice I have replaced Bushy Park Sports Club employee with BPSC Gym and it is working as it should be.
I'm not sure if I am correct, but I think the issues may stem from some of the events that were set up. My client decided to create hourly gym sessions as multiple recurring events which may be causing problems with the database.
I've decided to remove these events and have suggested to my client that all classes should also be 'services' rather than 'events'. This does mean that your event calendar becomes redundant but I can probably get my client to agree to display a static timetable with links to your booking shortcode for individual services. Does this make sense?
Regards
Andy
Hi, Andy
My apologies, i should have checked Events for the employee, too.
I was not aware that the employee had some Events already scheduled, that would explain the schedule being busy if the employee was covering Events at all the other time slots besides that one which was free.
The events are mostly useful if you need to create a booking that overlaps more than 24 hours, since a regular appointment from a service can't go more than 24 hours;
and we also added a new feature where customers can reserve different "ticket categories", but also they can set maximum spots for the entire revenue.
So, for certain scenarios, events can be useful, depending on what the client needs.
But for 1 hour time slots, i guess a standard service setup might be the easiest solution in this particular situation.
-
Yes, i would say that should be a good solution at this time.
Let's see how it goes, and of course, don't hesitate to reach out to us if you need any additional assistance. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables