Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
Example:
You bought a Basic Yearly license for Amelia, which costs $79 (roughly $0.22 per day).
After 100 days, you want to upgrade to Pro Yearly, which costs $119 (roughly $0.33 per day).
Time remaining on Basic (what going to reduce the upgrade price): $58.3 (265 * 0.16)
Time spent on Basic: $22 (100 * 0.22)
Time remaining on Pro: $87.45 (265 * 0.33)
So, the price is not Pro - Basic (119-79=40), but instead a pro-rated charge, and you are going to be charged around $87.45 - $58.3 = $29.15.
If you're upgrading from a yearly subscription license to a yearly subscription license, it still renews on the same date (1 year after purchase) and your purchase code remains the same. This is basically why the prices are pro-rated.
Please check out more details about Upgrading and how to do it on this article Upgrading Licenses.
Sorry for the late response. We're not able to upgrade your license either. This is the error that we see:
We were unable to complete the resubscription because we could not charge the customer for the resubscription
Do you have enough funds on the VISA card ending with 3658? If you do, can you please reach out to your bank and ask them if they maybe see this as a fraudulent charge? If they do, ask them to white-list it and try again from our store. If that doesn't work either, please let us know.
First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating success stories of our loyal and successful customers, and we would really appreciate it if you would like to be a part of that.
If you are interested, the next step would be to organize an interview and talk about your business and what you have been using Amelia for. Please let me know your thoughts on this.
I am already an Amelia customer, can I pay the difference and upgrade to Pro.
Please guide me Asap as i want to upgrade
Hi, Muhammad
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
Example:
You bought a Basic Yearly license for Amelia, which costs $79 (roughly $0.22 per day).
After 100 days, you want to upgrade to Pro Yearly, which costs $119 (roughly $0.33 per day).
Time remaining on Basic (what going to reduce the upgrade price): $58.3 (265 * 0.16) Time spent on Basic: $22 (100 * 0.22) Time remaining on Pro: $87.45 (265 * 0.33) So, the price is not Pro - Basic (119-79=40), but instead a pro-rated charge, and you are going to be charged around $87.45 - $58.3 = $29.15.
If you're upgrading from a yearly subscription license to a yearly subscription license, it still renews on the same date (1 year after purchase) and your purchase code remains the same. This is basically why the prices are pro-rated.
Please check out more details about Upgrading and how to do it on this article Upgrading Licenses.
- Let me know if you need help. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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It's not working beyond this point. Can you please do it for me
Hello Muhammad.
Sorry for the late response. We're not able to upgrade your license either. This is the error that we see:
Do you have enough funds on the VISA card ending with 3658? If you do, can you please reach out to your bank and ask them if they maybe see this as a fraudulent charge? If they do, ask them to white-list it and try again from our store. If that doesn't work either, please let us know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Muhammad,
First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating success stories of our loyal and successful customers, and we would really appreciate it if you would like to be a part of that.
If you are interested, the next step would be to organize an interview and talk about your business and what you have been using Amelia for. Please let me know your thoughts on this.
I am looking forward to hearing from you.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables