We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Is it possible to redirect the user directly after they click "Confirm" at the event page.
At the moment they need to click "Finish" before the page redirect (not all people will click Finish, which make conversion tracking impossible).
Thanks :)
Hi, Joachim
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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To redirect someone before they click on "Finish", it requires a custom workaround.
We don't have a built-in feature for it yet, but you can suggest it on this page.
At this time, you can try to use hooks like "beforeConfirmedBooking", for example, that will be triggered when your customers confirm the booking.
You can set the redirect URL that you need like in this script (we use https://www.google.com as an example, but you will replace it with your own URL):
Please insert this script on the footer of the page where you insert Amelia's shortcode.
Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways.
If you need help with adding custom JS to the page, please take a look at this article.
I hope it helps.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you very much, it worked! :-)