We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
as administrator i need that when a costumer cancel his appointment, the system should send me an email informing me about this cancellation.
I know that when a costumer cancel an appointment, the system send 2 emails, one to himself and one to assigned employer, not to me.
What can i do to know who has canceled appomtments avoinding to each morning to enter in my admin area searching for red circles?
If there are no way to fix the problem, please add this function to next versions, for now in this case i ask you to tell me which php file is used to send the email cancellation, just to add my email too, so i can receive each copy of notify cancellation.
Best Regards
Antonio
Hi, Antonio
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
- You can set up your email to receive all the notifications whenever anyone cancels the appointments.
In Amelia Notification settings - "Send all notifications to additional addresses" :
This option allows you to set multiple additional addresses that will receive all notifications that you have enabled on the Notifications page. If, for example, you want the admin and/or manager to receive all emails about appointments, just write their email addresses here and all email notifications that will be sent to employees and customers will be sent to these email addresses as well. Once you fill in the first address press enter and the first address will be saved so you can add then the second one press enter, etc.
-
Let me know if you have any questions. Thanks
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hello Miloš,
thanks a lot for answer, sorry if i don't found the solution myself, see you my friend.
Antonio
Hey, Antonio
You're welcome, i am happy to be of assistance
If you need any help, let me know; or if you have any other questions not related to this,
please don't hesitate to open a new ticket.
Thank you, and have a great day
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables