Hi, Hugh Wallace

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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1. "Insert Amelia Booking Shortcode" icon at textbox is not active.

2. Days Off Settings - cannot add date from the calendar, cannot type into date box.

For points 1 and 2, if you can please record this happening, so that we can fully understand and see the issue , then i will be able to provide accurate assistance.

It is possible that there might be a conflict with another active plugin.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Let me know if you discovered a conflict while testing this.

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3. In "customize" I do not need Step 2 and Step 3 but cannot see how to cancel them.

- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia.

At this time we don't have a way to skip a booking step.

The developers might add this in the future, but I can't say an ETA on it.

Please feel free to search through our feature suggestion page, https://features.wpamelia.com/ and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.

After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis, and as more people vote, the feature will move higher on the priority list.

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You can also follow our changeLog page, where we present any changes/new features at every update.

I also cannot see how to input booking time but this may be apparent when I've opened Amelia. 

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You shouldn't have any issues like that, but if you can also show a screenshot, or even better a video showing this issue, and we will assist. 

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We can also take a remote look at your WP - Admin, if you wish.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi, Hugh

Firstly i want to thank you for all the suggestions and feedback, as well as any glitches you can find.

We do our best to test everything out ourselves before launching any feature or UI change, but as you can see, sometimes our users can find some details that we miss, and we fix it as quickly as possible, either by a temporary quick fix, or a small update.

- I will look into the 'Phone number' as mandatory field error;

and i will advise you on the findings once i try to replicate it both on my local test site, and on your site.

- And i will make sure to pass all the suggestions on all the points you stated for improving the plugin functionality ( Hopefully we might get a quick improvement for some of them, in time for the next update)

I will report back once i fully test out the 'Phone number' field issues.

Thank you.

Hi, Hugh

Sorry for the delayed answer.

We are still testing out the 'Phone number' field issues.

- Thank you for pointing that out, we will check out 

https://www.lessannoyingcrm.com/main and https://www.jotform.com/ ;

Thank you very much for the kind words, our developers do their best, in cooperation with the feedback we provide from our users;

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Regarding the notes at the payment page;  can you please elaborate on this in more detail; I'm not sure if i understood that detail.

For example, we have custom fields that customers can fill out during booking, 

The Custom Fields feature gives you the option to add more fields to your booking form so as to customize it to best match your business needs. The customer’s first and last name, email address, and phone number are there by default, but with the Custom Fields feature we can add extra fields if you want to ask a customer a question, collect additional personal details, or for any other reason.

For appointments, these fields will appear on the Booking form under the default fields, and once your customer fills them this information will be shown in the appointment information on the back-end.

- The type of custom fields can be :

Text,
Text Area,
Text Content,
Selectbox,
Checkbox,
Radio buttons
Attachment (currently .jpg, .jpeg, .png, .pdf, .xls, .txt, and .csv are supported)
Date picker
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The Text Content custom field supports HTML so you can add links, pictures, colors, etc. to customize the text better.

- But maybe you meant a different kind of note, or in different moment of booking.

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Regarding 'employee label" , I apologise, i somehow missed this detail previously, we can actually change this.

You can do this by going to the Customize section in Amelia, click the little pencil icon, and you can change it:

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We will continue, of course, but just wanted to point that out - my mistake, i should have told you that earlier.

Hi, Hugh

And i forgot to mention, at this time we will keep working on multiple issues on this ticket , of course,

but just for future reference, i am obliged to kindly point out, for new issues that may come up,

when you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there.

 In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily and more effective.

 Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

Hi, Hugh

Sorry for the waiting time, i am still waiting confirmations from the senior Team, and the developers about those unresolved points we have on this ticket.

We will still keep you posted on the status. Thank you for your patience.

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Thank you for reporting this, Steffi.

We did not receive reports or found issues with this behaviour , but we will make sure to double-check it, perhaps it is possible that in recent Updates,

if we made any kind of oversight to miss that detail - 

We will add testing of the Email field as optional, as well as the phone field as mandatory, and vice-versa.

Thanks again.

Hi, Hugh

Just wanted to report , regarding Coupons, you had it disabled on the Amelia settings > Payment settings >

Now i re-enabled it, and you have Coupons again in the Finances tab :

We will keep you posted on the rest of the issues. Thanks

Hey, Hugh

Sorry this is taking so long.

I found the issue for the phone mandatory field.

I will check with developers if it is possible to make this behavior easier for our users; because i can understand if this might be sometimes confusing,

but it seems that we have to make the field mandatory on both Amelia General Settings,

and in the Amelia Customize section:

Steffi, if you can also double check, the fields that you need as mandatory should be checked here, but also in Amelia customize, to make sure it works.

As soon as i checked this field as Mandatory on Customize, Hugh, i made a new Test service - and now it is not letting me book without placing a valid phone number :

Please check, everything should be working now regarding the mandatory fields.

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And Steffi, i did the same for Email fields, they are working as they should, if we double-check both settings. Let me know if you still have issues on it, as well.

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Hugh, please let me know if we still have any unresolved issues, i am going through this ticket, but can't find if we still have anything unresolved.

Thank you.

Hi, Steffi

I am happy to hear that. 

I just got confirmation that this is an old issue that we are still working on. Our developers are doing their best to resolve it, so that users will be able to only check "one of the two settings", but for the time being - we will have to double-check both as "mandatory"  or "not mandatory",  for it to apply properly.

If anything else happens, don't hesitate to reach out to tu us.

And of course, let us know if you are still experiencing any issues, Hugh.