We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I know this issue has been made aware. Would it be possible to get an older version of Amelia. My other site which have 4.5.1 version seems to be working just fine.
Hi
Thank you for the update. I was lucky enough to have a copy of this when I first purchased which was not that long ago, but this is a great help.
-Wes
Hi guys,
I am experiencing the same issue. Any way this update can be shared with others as well?
Andreas
Hi,
I would be more than happy to share, but I think that would be violating Amelia's license policy.
However, I can confirm that the 4.5.1 version or older works.
-Wes
Thanks for answering!
Any way to access older versions? I can see from all the public tickets that the support team apologize for the response time, so would really appreciate if there is a fix for this without having to open a ticket.
I was running on 4.3.1 with everything working great.
Hi, Andreas.
I sent the fix to Wesley in private, and I can see colleague Marko has sent you the fix as well. I am glad to see it works for you - and I am sure it should be working for Wesley, as well
Kind Regards,
Miloš Jovanović
[email protected]
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