Hi, Tung Truong

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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I would have to do a quick Test Payment, while switching Amelia into "test payment" mode, and to inspect the browser console + network tabs while doing this, to isolate the possible errors; 

i can also use my test credentials, for a moment, then place back your credentials as they were.

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Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

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I have to ask for your permission before i switch Amelia into test payment mode for a few moments as i do my testing.

Ideally, if you have a staging/test site, then it would not interrupt your customers from trying to pay?

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Alternatively, you could send us a 100 % coupon to do a simple payment test from our end, as well, if you don't wish us to access the WP-Admin.

Hello Tim

I can't replicate this issue on your site - PayPal opens up fine, although there is an error that comes up related to PayPal's checkout coming from their server.

Can you please send us a PRIVATE response with the log-in credentials, so we can check it out?

Sorry for the delay, as you can see we have some non-working days in our country, so our response times are longer than usual.

Tung, please open a new ticket, so we can check your site as well.