We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3026877
Customer Payment Frequency + Bookings
Closed

Comments

  •  1
    Katrina started the conversation
    April 19, 2022 at 2:42am

    Hi there, 

    I am building a site for a singing teacher. He is wanting to offer 'class packs' where students can pay upfront for a service, but he also wants them to book in their lessons at the same time. 

    For example - he may offer a 10 class pack which the customer pays for upfront, but is it possible to still make them book their 10 appointments at the time they purchase the pack? 

    Or is it possible to set up weekly/fortnightly debits for students who choose to book in weekly/fortnightly classes indefinitely? 

    Thank you so much. 

  •  1,696
    Uroš replied
    April 19, 2022 at 8:49am

    Hello Katrina,

    Thank you for reaching out to us.

    This is possible with the "Packages of services" feature in Amelia. 

    Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same or different services and give a discount to the total price to attract your customers more.

    Please note:

    • The packages feature is a part of our Pro and Developer licenses and isn’t supported in the Basic license.
    • At the moment, Events cannot be used with Packages, only Appointments (Services).

    You can read more about the Packages feature in Amelia on this link.

    Hope this helps you.

    Please reach out to us if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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