We have been having trouble with the "forgotten password" link from the begining. It use to not send the email, now it does, but the link just brings you back to the "account" page and no way to change the password, unless you are already logged in, which is of course useless.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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There was a bug that our developers solved in the latest update. Can you please let me know what Amelia version you have? If you don't have 4.6, please update, then clear the cache of the site, and let me know if this issue still persists.
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If the issue remains after that, we can log in remotely to take a look.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello,
We have been having trouble with the "forgotten password" link from the begining. It use to not send the email, now it does, but the link just brings you back to the "account" page and no way to change the password, unless you are already logged in, which is of course useless.
Thanks,
Sabrina
Hi, Sabrina
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
There was a bug that our developers solved in the latest update. Can you please let me know what Amelia version you have? If you don't have 4.6, please update, then clear the cache of the site, and let me know if this issue still persists.
-
If the issue remains after that, we can log in remotely to take a look.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Milos,
I have sent you the login but never had any follow up on this issue...
Now, the "forgot password" email is just not sending anymore...