We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3025356
Forgotten Password not workking
Closed

Comments

  • Sabrina Michaud started the conversation
    April 15, 2022 at 7:22pm

    Hello,

    We have been having trouble with the "forgotten password" link from the begining. It use to not send the email, now it does, but the link just brings you back to the "account" page and no way to change the password, unless you are already logged in, which is of course useless.


    Thanks,

    Sabrina

  •  1,895
    Miloš replied
    April 19, 2022 at 12:42pm



    Hi, Sabrina

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    There was a bug that our developers solved in the latest update. Can you please let me know what Amelia version you have? If you don't have 4.6, please update, then clear the cache of the site, and let me know if this issue still persists.

    -

    If the issue remains after that, we can log in remotely to take a look.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  • Sabrina Michaud replied
    May 30, 2022 at 5:23pm

    Hi Milos,

    I have sent you the login but never had any follow up on this issue... 

  •   Sabrina Michaud replied privately
  • Sabrina Michaud replied
    May 30, 2022 at 6:22pm

    Now, the "forgot password" email is just not sending anymore...

  •   Miloš replied privately