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  Public Ticket #3024062
Client Front end Panel Rescheduling
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  •  3
    Camila started the conversation

    Hello!

    I just realized that when a customer tries to reschedule an appointment from the customer front end panel, the plugin shows every available time slot for the selected date, but doesn't take into consideration the location. 

    So, if I have 2 or more locations, the customer has no way of knowing if the new date/time he picks is going to be in the location he wants.

    Is there a way of adding a location field?

    Thanks!

  •  1,608
    Marko replied

    Hello,

    Thank you for purchasing our product, and for reaching out to us.

    When customer books an appointment with one employee he will always see time slots only from that employee for the same service. If an employee works on the same service in several locations then unfortunately there is no way to add a location in the customer panel, but you can add locations placeholder in notifications.

    When the customer reschedules the appointment, he will receive a notification stating the location where the appointment is scheduled.
    We know this is not an ideal solution but for now, there is no other way.

    I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open another ticket and we will gladly help you there.


    Kind Regards, 

    Marko Davidovic [email protected]

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